Microsoft Dynamics CRM delivers a comprehensive, 360-degree view of prospects, customers, and opportunities, enabling you to have the information at hand to identify, nurture, and retain profitable relationships. And you can do it all with software that’s familiar and easy to use.

Build customer loyalty to drive repeat business. Used by leading companies worldwide, Microsoft Dynamics CRM is:

• Flexible, with options for deployment, purchase, and access.
• Familiar and easy to use because it works like other Microsoft products.
• Designed to fit your business through extensive customization and partner offerings.

From first customer contact to after-sales service, Microsoft Dynamics CRM provides web-enabled customer relationship management solutions to automate day-to-day tasks for sales, customer service, field service, call centre and marketing professionals. Strengthen your customer loyalty, and empower your sales, marketing and customer service teams to work together to shorten sales cycles and increase revenue.

The information in this section will give you an overview of Microsoft Dynamics CRM. However, we also recommend you talk with one of our Consultants about what is involved in acquiring a new business application, which solution best fits your requirements, and how Microsoft Dynamics CRM can contribute to the success of your next IT project.

Highlights

Discover key features for sales, customer service, field service, call center and marketing professionals in Microsoft Dynamics CRM.

Download data sheets for different roles, fact sheets for small businesses and more.